Returns & Exchanges
At Woven.ph, we want you to love your handcrafted fashion pieces, which is why we offer a 14-day return and exchange window for all items in their original, unworn condition. Our goal is to ensure your complete satisfaction with every unique accessory and garment you purchase.
Initiate Your Request
Contact our support team at [email protected] with your order number and the reason for your return to receive a Return Authorization code.
Prepare the Package
Carefully pack the item in its original packaging, ensuring all tags are attached and the product is securely protected for transit.
Ship the Item
Send your package to our quality control center using a trackable shipping service; please note that customers are responsible for return shipping costs unless the item is defective.
Receive Refund or Exchange
Once our team inspects the returned item, we will process your refund to the original payment method or ship out your replacement piece within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing